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Dasanni Speaks Wire Jewelry logo featuring elegant script lettering in purple, teal, and gold

Order Recovery

ORDER RECOVERY

If you’re waiting on an order from before my closure, this page is for you. Your order has not been forgotten.

Submit Your Order Details

Recovery Is Underway

At the time I had to close, I was working through approximately six weeks of orders. While my son and I were fleeing domestic violence, money from those orders went toward getting us safe shelter. I never intended to leave your order unfulfilled, but I understand that you paid for jewelry you did not receive.

I know that asking you to cover materials now can feel like asking you to pay twice. You already paid, and I understand if you cannot—or do not want to—contribute anything further.

For anyone willing and able, an optional contribution toward the materials for your order would help me purchase what’s needed to make it. I’ll verify your original order and confirm the exact material cost and availability with you before requesting payment.

Choosing not to contribute will not remove your order from the recovery process. I’m continuing to fulfill past orders as resources become available, although I cannot yet give every order a completion date.

Submit Your Order Details

    Your Information

    Your Original Order

    For the date below, enter the month and year or your best estimate.

    Describe the items, metal, colors, sizes and quantities you ordered, as best you remember.

    Enter the total you paid, including shipping, and the currency. Your best estimate is okay if you cannot find the exact amount.

    You can upload a confirmation email, receipt or screenshot of the original charge. Accepted formats: JPG, PNG or PDF, up to 5 MB.

    Hide full card numbers, account numbers, balances and unrelated transactions. If you no longer have proof, submit the details you have so I can review available records.

    Previous Refunds or Disputes

    Which best describes this order? *

    If applicable, include the dates, amounts and outcome of any refund or dispute below.

    Recovery Preferences

    I currently have materials for copper non-pierced nose cuffs only. Other materials and designs depend on availability. No substitution will be made without your agreement.

    What would you prefer? *

    Would you like a quote for an optional additional material payment? *

    Any material payment is voluntary and would be additional to your original purchase. Choosing not to contribute will not remove your order from recovery.

    No payment is collected through this form. Requesting a quote does not commit you to paying it.

    Before You Submit

    Under the current recovery proposal, customers are asked to cover shipping, including customers who paid shipping originally. The exact amount will be provided for review before payment is requested.

    Refunds are not currently available, and not every order has a confirmed completion date.